Please note that for the purposes of EU data protection legislation, Online Business Support Ltd is the Data Controller of Visitors’ personal information when visiting websites we own, and Data Processor when visiting websites we maintain for our customers.
Information you provide to us: We collect information about you when you use our Website, input it into our Website or, otherwise provide it directly to us by other means.
Content you submit to using our contact form: We collect and store content that you submit using the content form. This content includes any information about you that you choose to include in your submission and any questions you provide to us. Content also includes digital files and links you include.
Information collected automatically when you use our website: We collect information about you when you use our Website, browse our Website and use our online form.
Device and Connection Details: We collect information about your computer, phone, tablet, or other devices you use to access the Website. This device information includes your connection type and settings when you visit the Website. We also collect information through your device about your operating system, browser type, IP address, URLs of referring/exit pages and device identifiers.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Protection of our legitimate business and legal rights: Where required by law or where we believe it is necessary to protect our legal rights, our interests and the interests of others, we use information about you in connection with legal claims, compliance and regulations.
Legal bases for processing (for EEA users):
We use information about you where you have given us consent to do so for a specific purpose not listed above. If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable EU laws.
If you have consented to our use of your information about you for a specific purpose, you have the right to change your mind at any time. Where we are using your personal data because we or a third party have a legitimate interest to do so, you have the right to object to that use.
Your content submitted in our online form may be shared with a third party in order to provide a website solution you have requested. For example if you require bespoke graphics or custom photographs.
Third Party Service Providers: We work with third party service providers to provide Website and application development, hosting, maintenance, backup, storage, secure email transmission and other services for us, which may require them to access or use information about you.
Sharing with Third Parties: We share information with third parties. For example we publish Google AdSense advertisements on our website. To determine your interests, Google will track your behaviour on our website and on other websites across the web using cookies. Please visit our Cookies Notice for details.
Compliance with Enforcement Requests and Applicable Laws: In exceptional circumstances, we may share information about you with a third party if we believe that sharing is reasonably necessary to:
Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.
If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited.
If you’re logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.
YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.
Further information about handling user data, can be found in the data protection declaration of YouTube under https://www.google.de/intl/de/policies/privacy.
Our website uses features provided by the Vimeo video portal. This service is provided by Vimeo Inc., 555 West 18th Street, New York, New York 10011, USA.
If you visit one of our pages featuring a Vimeo plugin, a connection to the Vimeo servers is established. Here the Vimeo server is informed about which of our pages you have visited. In addition, Vimeo will receive your IP address. This also applies if you are not logged in to Vimeo when you visit our plugin or do not have a Vimeo account. The information is transmitted to a Vimeo server in the US, where it is stored.
If you are logged in to your Vimeo account, Vimeo allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your Vimeo account.
Google Web Fonts
For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.
For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our plugin. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.
If your browser does not support web fonts, a standard font is used by your computer.
On our pages, plugins of the SoundCloud social network (SoundCloud Limited, Berners House, 47-48 Berners Street, London W1T 3NF, UK) may be integrated. The SoundCloud plugins can be recognized by the SoundCloud logo on our site.
If you do not want SoundCloud to associate your visit to our site with your SoundCloud account, please log out of your SoundCloud account.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Personal data storage and security
We use data hosting service providers SiteGround Hosting Ltd to store your information. Our websites are hosted in their Amsterdam facility. This document provides more transparency and information on how Siteground handle and protect the data uploaded to their servers. The existence of this document guarantees a GDPR compliant relationship. You can read the Siteground Hosting document here
How long we retain information
How long we keep information we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.
Account information: We retain your website specifications and any order information for as long as you are an active customer of Online Business Support Ltd. We also retain some of your information as necessary to comply with legal obligations, to resolve disputes, to enforce our agreements and to support business operations.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Data you share: If your account is deactivated, some of your information and the content you have submitted will remain. If your account is completely removed from our website your information can be either anonymised or completely deleted unless we need to retain it in order to comply with our legal obligations.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
We collect information about you during the checkout process on our store.
While you visit our site, we’ll track:
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Your Rights: You have the right to request a copy of your personal data, to object to our use of your information (including for marketing purposes), to request the deletion or restriction of your information. For all requests, you may contact us as provided in the Contact Us section below to request assistance.
Your request and choices may be limited in certain cases: for example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we are permitted by law or have compelling legitimate interests to keep. If you have unresolved concerns, you may have the right to complain to a data protection authority in the country where you live, where you work or where you feel your rights were infringed.
Cookie Controls: Relevant browser-based cookie controls are described in our Cookies Notice.
Request that we stop using your personal data: In some cases, you may ask us to stop accessing, storing, using and otherwise processing your information where you believe we don’t have the appropriate rights to do so.
Where your personal data is stored and transferred: Our company is based in the UK and any direct email correspondence will be stored in the UK. Your data which is input into our Website will be stored on our server located in Amsterdam.
Our policy towards children: This website and our services are not intended for children and we do not knowingly collect data relating to children. If we become aware that a person under 18 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal data, please use the contact information below.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Depending on your access level and actions on the site, various preference based cookies may be set to enrich your experience. These cookies are used to remember your theme, language and item marking preferences, etc.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited.
Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.
The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.
Third Party Cookies
This website uses Google Analytics.
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this website, to prepare reports on its activities and share them with other Google services.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout
SendGrid is used by this website to process and deliver emails.
This site uses a CAPTCHA to ensure humans are performing certain actions. The CAPTCHA provider may set a session cookie and get information about your internet browser and device accessing this website.
Ebay Partner Network
At EPN, a cookie lets Ebay know that a visitor was sent toby a particular publisher, so they can mark anything the visitor buys as commissionable to the publisher. Since cookies enable Ebay to recognize users who have been to the site before, they can track sales generated from the traffic driven even when the sale doesn’t happen immediately after clicking on a link. EPN will pay commission on all attributes sales within the cookie window – or duration of time between when the cookie is placed and when it expires. EPN’s cookie window is 24 hours.
We publish Google AdSense advertisements on our website. To determine your interests, Google will track your behaviour on our website and on other websites across the web using cookies. This behaviour tracking allows Google to tailor the advertisements that you see on other websites to reflect your interests (but we do not publish interest-based advertisements on our website).
You can view, delete or add interest categories associated with your browser by visiting: https://adssettings.google.com.
You can also opt out of the AdSense partner network cookie using those settings or using the Network Advertising Initiative’s multi-cookie opt-out mechanism at:http://optout.networkadvertising.org.
To ensure that an opt-out is maintained in respect of a particular browser, you may wish to consider using the Google browser plug-ins available at:https://support.google.com/ads/answer/7395996
For perfomance reasons we use Cloudflare as a CDN network. This saves a cookie “__cfduid” to apply security settings on a per-client basis. This cookie is strictly necessary for Cloudflare’s security features and cannot be turned off.
How do I change my cookie settings?
The data subject may, at any time, prevent the setting of cookies through our website by means of a corresponding setting of the Internet browser used, and may thus permanently deny the setting of cookies. Further, existing cookies may be deleted at any time via an Internet browser or other appropriate software; a function that exists in all major Internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, not all functions of our website will be entirely usable.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
To opt out of being tracked by Google Analytics across all websites visit:
How to contact us
Online Business Support Ltd, a limited company registered in England and Wales under company number: 06961455.
Our registered office is located at 47 Butt Road Colchester Essex C03 3BZ.
email: [email protected]
Telephone: +447709 255449
If you believe that we have infringed your rights, we encourage you to contact us first at [email protected] so that we can try to resolve the issue informally.
You can also complain about our processing of your personal information to the relevant data protection authority. You can complain in the EU member state where you live or work, or in the place where the alleged breach of data protection law has taken place.
In the UK, the relevant data protection authority is the Information Commissioner’s Office (ICO).
Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire, SK9 5AF
email: [email protected]
Telephone: 0303 123 1113