Privacy Policy

Privacy Policy Updated April 30, 2019

Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you. Online Business Support Ltd is committed to protecting the privacy of individuals who visit our websites. This Website Privacy Policy (“Policy”) sets out how we collect and process personal information about Visitors when Visitors visit our website at and other sites as may be owned or maintained by Online Business Support Ltd (each and collectively the “Website” or “Site”).

Please note that for the purposes of EU data protection legislation, Online Business Support Ltd is the Data Controller of Visitors’ personal information when visiting websites we own, and Data Processor when visiting websites we maintain for our customers.

We have made this Privacy Policy available to you to let you know what kind of personal information we collect, how it is handled, with whom it may be shared, and how you may access and remain in control of your data you have provided to us.

By visiting any part of our website (the “Website”), you will also have consented to the policies and practices described in this Privacy Policy and the Terms of Use of our Websites, which are incorporated herein by reference.

Both “personal information” and “personal data” have the same meaning in the context of this Privacy Policy


What this Policy covers

  1. What personal data we collect about you
  2. How we use personal data we collect about you
  3. How we share personal data we collect about you
  4. How we store and secure personal data we collect about you
  5. How to access and control your personal data
  6. How we transfer personal data we collect internationally
  7. Other important privacy information
  8. Cookies


1 – What personal data we collect about you

Information you provide to us: We collect information about you when you use our Website, input it into our Website or, otherwise provide it directly to us by other means.

Content you submit to using our contact form: We collect and store content that you submit using the content form. This content includes any information about you that you choose to include in your submission and any questions you provide to us. Content also includes digital files and links you include.

Information collected automatically when you use our website: We collect information about you when you use our Website, browse our Website and use our online form.

Device and Connection Details: We collect information about your computer, phone, tablet, or other devices you use to access the Website. This device information includes your connection type and settings when you visit the Website. We also collect information through your device about your operating system, browser type, IP address, URLs of referring/exit pages and device identifiers.

Cookies: We and our third party partners, such as our advertising and partners, use cookies and other tracking technologies to provide functionality and to recognize you across different devices. For more information, please see our Cookies Information, which includes information on how to control or opt out of these cookies and tracking technologies.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


2 – How we use personal data we collect about you

To serve the website and personalize your visit: We use information about you to provide the Website to you. For example if you have agreed to the use of cookies.

Protection of our legitimate business and legal rights: Where required by law or where we believe it is necessary to protect our legal rights, our interests and the interests of others, we use information about you in connection with legal claims, compliance and regulations.

Legal bases for processing (for EEA users):

We use information about you where you have given us consent to do so for a specific purpose not listed above. If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable EU laws.

If you have consented to our use of your information about you for a specific purpose, you have the right to change your mind at any time. Where we are using your personal data because we or a third party have a legitimate interest to do so, you have the right to object to that use.


3 – How we share personal data we collect about you

Your content submitted in our online form may be shared with a third party in order to provide a website solution you have requested. For example if you require bespoke graphics or custom photographs.

Third Party Service Providers: We work with third party service providers to provide Website and application development, hosting, maintenance, backup, storage, secure email transmission and other services for us, which may require them to access or use information about you.

Sharing with Third Parties: We share information with third parties. For example we publish Google AdSense advertisements on our website. To determine your interests, Google will track your behaviour on our website and on other websites across the web using cookies. Please visit our Cookies Notice for details.

Links to Third Party sites: The Website may include links that direct you to other Website or services whose privacy practices may differ from ours. If you submit information to any of those third party sites, your information is governed by their privacy policies, not this one. We encourage you to carefully read the privacy policy of any Website you visit.

Third Party applications and plugins: Some of our Website sections may contain applications, plugins, widgets and social media features, such as the Facebook “Share” button. These plugins, widgets, applications and features may collect your IP address, which page you are visiting on the Website, and may set a cookie to enable the feature to function properly. Plugins, applications, widgets and social media features are either hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy policy of the company providing it.

Compliance with Enforcement Requests and Applicable Laws: In exceptional circumstances, we may share information about you with a third party if we believe that sharing is reasonably necessary to:

  •     Comply with any applicable law, regulation or legal process.
  •     Enforce our agreements, policies and Terms of Service
  •     Protect the security or integrity of our Websites
  •     Protect our customers or the public from harm or illegal activities



Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited.

If you’re logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

Further information about handling user data, can be found in the data protection declaration of YouTube under



Our website uses features provided by the Vimeo video portal. This service is provided by Vimeo Inc., 555 West 18th Street, New York, New York 10011, USA.

If you visit one of our pages featuring a Vimeo plugin, a connection to the Vimeo servers is established. Here the Vimeo server is informed about which of our pages you have visited. In addition, Vimeo will receive your IP address. This also applies if you are not logged in to Vimeo when you visit our plugin or do not have a Vimeo account. The information is transmitted to a Vimeo server in the US, where it is stored.

If you are logged in to your Vimeo account, Vimeo allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your Vimeo account.

For more information on how to handle user data, please refer to the Vimeo Privacy Policy at

Google Web Fonts

For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.

For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our plugin. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

If your browser does not support web fonts, a standard font is used by your computer.

Further information about handling user data, can be found at and in Google’s privacy policy at


Sound Cloud

On our pages, plugins of the SoundCloud social network (SoundCloud Limited, Berners House, 47-48 Berners Street, London W1T 3NF, UK) may be integrated. The SoundCloud plugins can be recognized by the SoundCloud logo on our site.

When you visit our site, a direct connection between your browser and the SoundCloud server is established via the plugin. This enables SoundCloud to receive information that you have visited our site from your IP address. If you click on the “Like” or “Share” buttons while you are logged into your SoundCloud account, you can link the content of our pages to your SoundCloud profile. This means that SoundCloud can associate visits to our pages with your user account. We would like to point out that, as the provider of these pages, we have no knowledge of the content of the data transmitted or how it will be used by SoundCloud. For more information on SoundCloud’s privacy policy, please go to

If you do not want SoundCloud to associate your visit to our site with your SoundCloud account, please log out of your SoundCloud account.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


4 – How we store and secure personal data we collect about you

Personal data storage and security

We use data hosting service providers SiteGround Hosting Ltd to store your information. Our websites are hosted in their Amsterdam facility. This document provides more transparency and information on how Siteground handle and protect the data uploaded to their servers. The existence of this document guarantees a GDPR compliant relationship. You can read the Siteground Hosting document here

How long we retain information

How long we keep information we collect about you depends on the type of information, as described in further detail below.  After such time, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.

Account information: We retain your website specifications and any order information for as long as you are an active customer of Online Business Support Ltd. We also retain some of your information as necessary to comply with legal obligations, to resolve disputes, to enforce our agreements and to support business operations.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Data you share: If your account is deactivated, some of your information and the content you have submitted will remain. If your account is completely removed from our website your information can be either anonymised or completely deleted unless we need to retain it in order to comply with our legal obligations.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

Note: you may want to further detail your cookie policy, and link to that section from here.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

5 – How to access and control your personal data

Your Rights: You have the right to request a copy of your personal data, to object to our use of your information (including for marketing purposes), to request the deletion or restriction of your information. For all requests, you may contact us as provided in the Contact Us section below to request assistance.

Your request and choices may be limited in certain cases: for example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we are permitted by law or have compelling legitimate interests to keep. If you have unresolved concerns, you may have the right to complain to a data protection authority in the country where you live, where you work or where you feel your rights were infringed.

Cookie Controls: Relevant browser-based cookie controls are described in our Cookies Notice.

Request that we stop using your personal data:  In some cases, you may ask us to stop accessing, storing, using and otherwise processing your information where you believe we don’t have the appropriate rights to do so.

6 – How we transfer personal data collect internationally

Where your personal data is stored and transferred: Our company is based in the UK and any direct email correspondence will be stored in the UK. Your data which is input into our Website will be stored on our server located in Amsterdam.

International transfers: Some of the third parties described in this privacy policy, which provide services to us are located in other countries. In order to protect your information, we take care where possible to work with service providers who we believe maintain an acceptable standard of data security compliance. In the case of information stored in the USA we ensure that our partners work within the EU-US Privacy Shield Framework.


7 – Other important privacy information

Our policy towards children: This website and our services are not intended for children and we do not knowingly collect data relating to children. If we become aware that a person under 18 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal data, please use the contact information below.

Privacy Policy updates: We reserve the right to modify this Privacy Policy at any time, and when required by law, we will notify you of changes to this Privacy Policy. If we make any material changes we will notify you by email registered on this Website or by means of a website notice when you next visit the website.

If you disagree with any changes to this privacy policy, you must stop using the Website and request an account deletion.

8 – Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Depending on your access level and actions on the site, various preference based cookies may be set to enrich your experience. These cookies are used to remember your theme, language and item marking preferences, etc.

How do we use cookies?

A number of our pages use cookies to remember:

  1. · Your display preferences, such as contrast colour settings or font size
  2. · If you have agreed (or not) to our use of cookies on this site

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited.

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.

The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

Placed Cookies

For a list of cookies currently being used please see section section 8 of our Cookie Policy Here:

Third Party Cookies

Google Analytics

This website uses Google Analytics.

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this website, to prepare reports on its activities and share them with other Google services.

To opt out of being tracked by Google Analytics across all websites visit



SendGrid is used by this website to process and deliver emails.

Privacy Policy



This site uses a CAPTCHA to ensure humans are performing certain actions. The CAPTCHA provider may set a session cookie and get information about your internet browser and device accessing this website.

Privacy Policy



The Gravatar service privacy policy is available here:


Ebay Partner Network

At EPN, a cookie lets Ebay know that a visitor was sent toby a particular publisher, so they can mark anything the visitor buys as commissionable to the publisher. Since cookies enable Ebay to recognize users who have been to the site before, they can track sales generated from the traffic driven even when the sale doesn’t happen immediately after clicking on a link. EPN will pay commission on all attributes sales within the cookie window – or duration of time between when the cookie is placed and when it expires. EPN’s cookie window is 24 hours.

The Ebay privacy policy is available here:



Google Adsense

We publish Google AdSense advertisements on our website. To determine your interests, Google will track your behaviour on our website and on other websites across the web using cookies. This behaviour tracking allows Google to tailor the advertisements that you see on other websites to reflect your interests (but we do not publish interest-based advertisements on our website).

You can view, delete or add interest categories associated with your browser by visiting:

You can also opt out of the AdSense partner network cookie using those settings or using the Network Advertising Initiative’s multi-cookie opt-out mechanism at:

These opt-out mechanisms themselves use cookies, and if you clear the cookies from your browser your opt-out will not be maintained.

To ensure that an opt-out is maintained in respect of a particular browser, you may wish to consider using the Google browser plug-ins available at:



For perfomance reasons we use Cloudflare as a CDN network. This saves a cookie “__cfduid” to apply security settings on a per-client basis. This cookie is strictly necessary for Cloudflare’s security features and cannot be turned off.

Privacy Policy


How do I change my cookie settings?

The data subject may, at any time, prevent the setting of cookies through our website by means of a corresponding setting of the Internet browser used, and may thus permanently deny the setting of cookies. Further, existing cookies may be deleted at any time via an Internet browser or other appropriate software; a function that exists in all major Internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, not all functions of our website will be entirely usable.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit or
To opt out of being tracked by Google Analytics across all websites visit

To opt out of being tracked by Google Analytics across all websites  visit:


How to contact us

Online Business Support Ltd, a limited company registered in England and Wales under company number: 06961455.

Our registered office is located at 47 Butt Road Colchester Essex C03 3BZ.

email: [email protected]

Telephone: +447709 255449



If you believe that we have infringed your rights, we encourage you to contact us first at [email protected] so that we can try to resolve the issue informally.

You can also complain about our processing of your personal information to the relevant data protection authority. You can complain in the EU member state where you live or work, or in the place where the alleged breach of data protection law has taken place.

In the UK, the relevant data protection authority is the Information Commissioner’s Office (ICO).

Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire, SK9 5AF

email: [email protected]

Telephone: 0303 123 1113